Policies and Procedures


Masks Required For ALL Clients, Visitors, Vendors

According to the CDC, we now know that COVID-19 vaccines reduce the risk of people spreading COVID-19 and are effective at preventing COVID-19 disease, especially severe illness and death. Because of this, the State of Nevada and Clark County have chosen to align with the CDC's recommendations on mask usage and social distancing recommendations for fully-vaccinated individuals. 

On July 21, 2021, Clark County instituted a requirement that staff and employees of businesses within the county wear face coverings at all times. As of Tuesday, July 27th, the CDC recommended that everyone, whether vaccinated or unvaccinated, wear masks or face coverings when in indoor public areas. Because of this, the State of Nevada (per Emergency Directive 047) is immediately adopting the latest CDC guidance on mask requirements. This means that even if Via Pilates members have been fully-vaccinated against COVID-19, they are required to wear a mask inside the studio. Any unvaccinated members, visitors or vendors will also be required to wear a mask when entering the studio for staff and member safety.

While research has shows that the COVID-19 vaccines are highly protective against serious illness and in slowing the spread of COVID, only around 39% of those eligible for the vaccine in Clark County have been fully vaccinated. Our city is experiencing rapidly increasing rates of COVID infections, hospitalizations and deaths, with 95% or more of those experiencing serious illness being unvaccinated. Vaccinations cannot protect you once you are sick.


Children under 12 are unable to receive the vaccine, and with

the school year fast approaching, doctors expect COVID

numbers to continue to rise among younger populations -

particularly among those who are not vaccinated. Please

protect yourself, your family, your friends and our community!  

Other Policies

We will continue limiting the size of our "group" equipment classes to 3-4 per class to ensure clients have adequate space and one-on-one attention from the instructors.

Via Pilates also requires the use of grip socks for all in-studio classes. No socks will be available for “loan” as this is against sanitary practices. Grip socks and workout masks will be available for purchase in the studio.

We have instituted contactless check-in (either through the app or the instructor), and will be taking contactless payment methods to limit close contact as much as is possible.

Teacher Training modules and workshops will similarly be limited to a maximum of 4 to 5 participants per course, depending on the type of course.

Always Focusing on Safety 


At Via Pilates, the health and well-being of our members and staff have always been our utmost priority. Even before the emergence of COVID-19, our studio has been known for its cleanliness and commitment to serving members of more "fragile" populations.

During these challenging times we have continued offering a varied schedule of online classes for your fitness and wellness needs, and are excited to be able to continue those offerings with daily virtual classes!


As we move into the next stage of re-opening safely with some more pre-pandemic practices in place, the studio will continue following all federal, state and local business and industry-specific guidance, including CDC, FDA and EPA guidance and "best practices" regarding health and safety measures to provide the safest environment possible for all of our members at Via Pilates! 

Health & Safety

Before Coming In... 


As of this time all of our waivers of liability have been updated to include infectious disease within them (as have all waivers industry-wide, as you should see at any other pool, gym or other facility you visit). A waiver must be signed, including an indication that you have read and understand the Studio Safety Protocol before you will be permitted to attend a class or private session in-person at the studio. 

Updated Cancellation Policy 

Via Pilates has always chosen to waive late cancellations for those who are ill as a courtesy AND because we do not want you coming to the studio and sharing your cold/flu with the rest of us. In light of our extremely small class sizes, we will be closely monitoring to ensure this policy is not abused (e.g. we cannot grant late cancellations for headaches, being too tired, etc.). If you are concerned you or a member of your household are infected with a contagious illness, please cancel your class/session as soon as possible – this is an appropriate and permissible reason for a late cancel. Thank you for your understanding in this.

  • We are reducing our Early Cancellation window to 12 hours (previously 24 hours) for group classes. This means you have more time to cancel out of a class without penalty and give someone on the Wait List the chance to sign in for that class.

  • Since we hope to offer more group sessions to make up for the smaller class sizes, we will have to enforce a 6-hour Early Cancellation window for private sessions. Please contact your instructor directly and as soon as you know you won’t be attending your session so that instructor may reschedule a class or another client waiting for an appointment.

By Appointment Only


One of the most important measures in place to ensure client safety - and one we already practiced as a "members-only" studio - is that all private and small-group sessions are by appointment only. Drop-ins for classes are not permitted.

We are committed to this process primarily because we feel it's important for all new clients to participate in a series of individual sessions before joining group classes, and now...in the era of COVID-19...it is a necessity to ensure vaccination status or facilitate contact-tracing if necessary.

If you are a NEW CLIENT interested in joining Via Pilates, please contact us to set up a brief informational appointment (usually 20-30 minutes) or an introductory series (3 Private Sessions for $169 and includes FREE grip socks and workout mask!).

Sanitation & Disinfecting


Via Pilates will provide hand sanitizer stations throughout the studio. Members and staff are asked to sanitize or wash their hands upon entry to the facility, and anytime they contact a high-touch surface (cell-phone, Apple watch, water bottle, etc.). 


All high-touch surfaces (e.g. door handles, countertops, chairs, storage cubbies, restrooms) will be disinfected and cleaned between sessions with a CDC and EPA-approved disinfecting product shown to be effective against emerging viral pathogens and harder to kill viruses.

  • The State of Nevada demands use of a disinfectant that has less than a 2-minute contact time and is on the EPA List-N for disinfecting and sanitizing. The product being used by Via Pilates has a 30-second contact time, requires no rinsing after disinfection, and is safe for skin contact and/or ingestion. Additional product information is available if desired.